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General information

How can I buy at www.electronicaembajadores.com?

In order to make a purchase, you must be registered in the system and be identified.

The new user registration process is carried out through the option New Client, located at the top of the web.

To identify yourself in the system, you must complete the username you have chosen and your password, in the upper right part of the website. If you do not remember your password, click on Forgot your password? The system will ask for your email address, assign a random password and send you an email with the new credentials.

Username and password accepted after the user registration process will serve you for the successive transactions you carry out on our website. Your data will be recorded in your customer file (see Privacy and data protection policy), so it will not be necessary to fill them in again in subsequent purchases.

The customer has the possibility to edit the information entered in the User area once you have logged in.

Add products to the shopping cart

All the products on the page can be purchased and added to the shopping cart. Once an item has been selected, to place an order you must enter the number of units you want in Quantity and click on the button Add to cart < / b>. In the upper right part (cart), an economic summary of the order appears, with the number of items and the total amount of the order, including taxes and shipping costs.

It is also shown in the upper part, under the concept Purchase details , the detailed content of the products added to the cart, details of the shipping costs, and the total amount including taxes.

Shipping costs are calculated based on the destination. In case of not being identified in the system, the system will carry out a simulation of the total cost of the order without including the transport costs.

To know the breakdown of the order or start the order completion process, you must click on the button Show located in the cart.

In addition, we have the option of Collection in store , and if you select it, no costs will be included in the concept of shipping costs.

If you have of a promotional coupon, you can include it in the Promotion field, making it effective, once the discount has been validated, in the shopping cart.


If you are satisfied, you can proceed with the Process order button, completing the destination data and the payment method.

The purchase-sale contract will be displayed with the detail of the legal conditions in the language used by the user (Spanish, Portuguese, French or English), the possible options being:

    • The contract is accepted by the client
    • In the case of opting for the payment method, bank card or Paypal, the system will redirect to the corresponding payment platform and once the payment is confirmed, we will proceed to send you an email with the details of the contract and payment confirmation.
    • o In the case of transfer, you will be sent an email with the bank accounts where to make the payment Once we have received the transfer receipt from the client, we will proceed to prepare the order.
    • Confirmation emails will be sent as soon as possible, and always in less than 24 hours.
  • D ECLINATE CONTRACT: The system will request the confirmation of the cancellation of the order to avoid accidental cancellations.

How can I know the total amount of an order?

You can do it by doing a shopping simulation. The website will not ask you for any personal information until the moment you finish the purchase.

Can I cancel my order?

If you want to cancel an order that has not yet been sent to the transport agency, you can do so by calling the store on the phone: (+34) 914 737 482, without prejudice to the right of withdrawal that assists consumers once the product is received.

Is there a minimum purchase order?

There is a minimum purchase order of 12 euros (VAT not included), not including transport. For those lower orders you can make the purchase in the physical store in our facilities during normal hours

How can I search for a product?

Through the search engine it is the most comfortable way, although you can also do it through the product index

How to know if a product is in stock?

Normally most of the published products are in stock, but there is also an indicator on each product indicating whether it is available or not. There are also a number of less common items that are not in stock. Normally, the delivery time for these products is usually 1 week and a text appears indicating that you ask about store availability.

How do I know the status of my order?

By accessing the registered customer area, you can review the status of the previously placed order.

How can I pay for my order?

Payment can be made by credit card, PayPal or bank transfer.

Delivery term

Orders, once the customer has made the payment, are generally received in Spain and Portugal within 48 hours, although some may reach a maximum of 72 hours, or three business days. In other countries it will depend on each case

When will I receive the invoice?

The invoice is published in paper format and you will receive it at your home together with your order. If you also wish to receive it in digital format (PDF), you must request it by sending an email to the following address: accounting@electronicaembajadores.com

What can I also know through my registered customer account?

All those offers that by quantity have a special price appear on the web during the period of validity of the same (normally one month), entering as a registered user.

I have a product being repaired. When do I receive it?

If the item can be repaired in the store, the repair time is 1 week. Otherwise, if it has to be sent to the official provider or service, the time is longer, which although it does not depend on us, is usually from 20 days to 45 days.

Do you have a physical store where I can buy or direct me?

Of course, if you prefer, you can come to the store and collect your purchase directly. The address and hours are listed in the Contact area

I have more doubts

You can send us an email to the address: info@electronicaembajadores.com or if you prefer to call us during store hours.

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